QA & Standards

Removing Barriers - Accessible communication pdf (NCODH - N Carolina Office on Disability & Health)

Care bundles "how to" guide MSWord (NHS Modernisation High Impact Change #6)

Equipment services for people with complex physical disabilities pdf (NHS Specialised Services National Definition Set)

Facilitated Thinking Environments pdf (“helping knowledge-workers become better thinkers”)

Making a difference: review of controls assurance pdf (DoH July 2004)

Patient Journey Map pdf (NHS Modernisation - 10 High Impact Changes)

sowhatwhyhow MsWord (Quality Improvement Tool)

Specialist equipment services - the need for change pdf (RCP & IPMS 2004)
Appendix 4: Examples of specialist service provision

Standards for better health

Systematic approach to care for people with long term conditions MSWord (NHS Modernisation High Impact Change #7)

Taguchi Loss MsWord (Quality Improvement Approach)

Thinking about the standards (for better health) strategically pdf (Health Care Standards Institute, Keele University)

UTMB Office of Planning and Management Systems (University of Texas Medical Branch: articles, tools, etc.)

User friendly materials